Everything you need to know about our Deskbox apparel packs, artwork and returns. Still have a question? Email pete@fsedesk.com.
Apparel packs
What's in each box?
- Small Business Set: 1 embroidered tee, 1 hoodie and 1 hat, plus 1 free promotional item.
- Contractor Pack: 12 embroidered pieces (for example 4 hi-vis hoodies, 4 hi-vis long-sleeve tees and 4 hats), plus 2 free promotional items.
What are the tiers, and what do they cost?
Pick one tier for your whole box. The tier sets the brands you choose from and the price per box.
| Tier | Brands | Small Business Set | Contractor Pack |
|---|---|---|---|
| Basic | Gildan and Port & Company tees and hoodies, Yupoong 6606 hats, CornerStone hi-vis | $119.99 | $399.99 |
| Standard | Bella+Canvas, Next Level and Independent Trading, Richardson 112/115 or Yupoong 6089M hats, CornerStone hi-vis | $139.99 | $449.99 |
| Premium | Carhartt tees, hoodies and hi-vis, Zapped Headwear, Atonal, Flexfit or Richardson 168/258 hats | $179.99 | $579.99 |
Styles can vary with stock; we'll confirm your picks before anything is stitched. Extra pieces or extra logo placements are quoted separately. Free promo items are our pick and have no cash value.
How often do boxes ship?
Every 3 months, every 6 months or once a year. The price per box is the same whichever you choose.
Is there a discount?
Yes. Enter code FSEBOX at checkout for 10% off every box, for as long as you stay subscribed.
How does ordering work?
Pick your pack, tier and delivery frequency, then check out. Your first box is charged at checkout. We'll then email you to collect your logo, sizes and colors, and send a digital proof. Nothing is stitched until you approve it.
Is there a commitment?
No. There's no minimum and no cancellation fee. Skip, pause or cancel anytime from the Subscriptions page in your account, or email us. Cancel before your next billing date and you won't be charged again. A box that's already been billed is in production, so it still ships.
Can I change my tier, gear, sizes, colors or frequency?
Yes, for free, up to 30 days before your next billing date. A tier change changes that box's price. Mix styles, sizes and colors across your team within your tier, as long as the box keeps its piece count. Swaps stay in the same category (a hoodie for a crewneck, not a hoodie for a jacket). Changes made after the cutoff roll to the following box.
When can I change my logo?
Logo changes must be submitted at least 30 days before your next billing date. That includes switching logos, changing thread colors or placement, adding a new logo or adding a second placement. Every new or changed logo gets a digital proof by email, and we start stitching only after you approve it in writing. If approval comes late, that box ships with your previous approved logo, or we hold it until you approve — your choice.
When am I billed?
Your first box is charged at checkout. If you cancel before approving your proof, we refund it in full. After that, each box is billed automatically on your delivery schedule to the card you checked out with. You can see your next billing date on the Subscriptions page in your account.
Will my price go up?
Your price per box is locked for 12 months from your first order. After that, we'll give you at least 30 days' notice of any change.
How long does production take, and how is it delivered?
Embroidery takes about 7–10 business days after each billing date (or after proof approval for your first box). We offer free local drop-off or pickup in Truckee, Verdi, Reno and Sparks; outside that area, ask us about shipping. Timing can move by up to 5 business days for holidays or supply delays, and we'll let you know as soon as we do.
What if an item is out of stock?
We'll swap in the closest match of equal or better quality from your tier and tell you before your box ships.
Artwork
What files can I send?
PNG, JPG, PDF, AI or EPS. Higher resolution gives a better stitch. Logo digitizing is free, and we keep your files on hand for future boxes and reorders.
Are there extra charges for my logo?
Each piece includes one logo up to 10,000 stitches, which covers most left-chest and hat logos. Larger or more detailed designs may have an additional charge, and each extra logo location (sleeve, back, side of a hat and so on) is an added charge per piece. We'll confirm any extra cost with your proof before anything is stitched, and nothing extra is charged without your OK.
Can you embroider any logo?
You must own the artwork or have permission to use it. We can turn down art that infringes someone else's trademark or copyright.
Returns & refunds
Everything we sell is embroidered to order, so returns are for our mistakes, not a change of mind. This applies to all orders: packs, hats from the shop and custom quotes.
| Situation | What happens |
|---|---|
| Order cancelled before proof approval | Full refund |
| Order cancelled after proof approval, before production | Refund minus a $35 digitizing and setup fee |
| Order in production or shipped | Can't be cancelled or refunded |
| Our error: wrong art, misspelling, wrong item, defective stitching or garment | Free remake, or a full refund for the affected pieces |
| Customer error: wrong size ordered, typo in an approved proof | Remake at cost; no refund |
| Change of mind, or wrong size on a correct order | Not returnable |
- Report a problem within 14 days of delivery by emailing pete@fsedesk.com with your order number and a photo.
- We may ask you to send defective pieces back; we cover return shipping when the mistake is ours.
- Refunds go back to your original payment method within 5–10 business days of approval.
- Free promo items and shipping costs aren't refundable, unless the whole order was our mistake.